In an industry characterized by rapid technological advancements and shifting business landscapes, Mr Suketu Shah’s innovative mindset and leadership acumen set him apart as a transformative figure. As the Director of Soham ERP Solutions, Mr Shah is hailed as one of the most visionary leaders in the enterprise resource planning (ERP) landscape, garnering attention for his innovative approach to business process optimization and technological advancement.
As the driving force behind Soham ERP Solutions, a dynamic company dedicated to transforming businesses through cutting-edge ERP solutions, Mr Shah has demonstrated a remarkable ability to align technology with strategic business objectives, positioning him as a leader to watch in the industry.
Under Suketu Shah’s leadership, Soham ERP Solutions has carved out a reputation for excellence and innovation, delivering tailored ERP solutions that streamline operations, enhance efficiency, and foster growth for clients across various sectors. His forward-thinking approach to ERP integration has enabled businesses to harness the full potential of digital transformation, optimizing workflows and driving sustainable success in an increasingly competitive marketplace.
The Inception Saga
Under Mr Shah’s mentorship, another young visionary, Mr Binoy Shah, is swiftly emerging as an exceptional Operational Director. Sharing their story as a trailblazer in the ERP solutions industry, Binoy says that Soham ERP Solutions entered the Pharma ERP business 35 years ago as a sole proprietorship. Today, with over 70 dedicated team members, it has become a leading industry player. The decision to step into Pharma ERP was motivated by the sector’s dynamic nature, offering immense growth opportunities and the chance to learn daily.
The pharmaceutical industry’s vastness, versatility, and constant evolution demand streamlined processes and compliance with stringent regulations. Mr Shah adds, “Recognizing this, we saw an opportunity to offer integrated ERP solutions tailored to these unique needs. Our goal was not just to tap into business opportunities but to make a tangible impact on public health by aiding pharmaceutical research, enhancing manufacturing, and optimizing supply chains.”
Binoy says their journey has been marked by relentless innovation and a commitment to staying ahead of industry trends. “By aligning our solutions with evolving pharmaceutical requirements and regulatory standards, we’ve earned clients’ trust ranging from startups to global enterprises.” They’ve gained valuable insights through close collaboration, driving them to develop tailored ERP solutions that deliver measurable value.
“As we celebrate our 35-year journey, we’re proud of our achievements but remain focused on the future,” says Binoy. With a dedicated team and a passion for innovation, they’re excited about the opportunities ahead and committed to shaping the future of Pharma ERP.
The Renowned Titans
Emerged as one of India’s best ERP companies, for the past 35 years, Soham has adhered to a core philosophy: “Customer is our God, and Customers are always right.” Mr Shah says this mantra underscores their unwavering commitment to customer satisfaction and has been instrumental in our success. “We believe that a satisfied and happy customer is essential for business growth, and thus, our focus extends beyond merely selling software to ensuring successful implementation.” Their approach emphasizes building long-term relationships with their clients “To turn satisfied customers into advocates who help us generate more business.”
Binoy adds, “Our guiding principles of innovation, customer centricity, and continuous improvement align seamlessly with this philosophy. We recognize that our customers’ needs and satisfaction are paramount, and we strive to exceed their expectations at every turn.”
“By treating our clients not just as customers but as valued members of the Soham Family, we foster a culture of trust, collaboration, and mutual success,” adds Mr Shah.
According to them, their success as one of India’s best ERP companies is rooted in their commitment to customer satisfaction, innovation, and continuous improvement. By placing the needs of their customers at the forefront of everything they do, they have built lasting relationships and achieved remarkable growth over the years. “As we look to the future, we remain dedicated to upholding these principles and delivering exceptional value to our clients,” assures Mr Shah.
Where Customer is God
Soham prioritizes continuous learning and market awareness in the continually evolving ERP solutions landscape to ensure adaptability and innovation. Mr Shah, Binoy, and their team actively study and gather the latest trends and updates in the Pharma industry, incorporating this knowledge into their planning and development processes.
For example, their flagship solution, PC 360, is a testament to their commitment to innovation. Developed in response to the industry’s evolving needs, PC 360 is a paperless software designed specifically for Pharma manufacturing units. It saves companies substantial costs in paper and contributes to environmental conservation by reducing the need for paper, potentially saving hundreds of trees. Leveraging paperless, secure data entry systems complemented by comprehensive audit trails ensures data authenticity, instills confidence, and facilitates seamless approval from various audit agencies. This proactive approach to staying informed and responding to market demands ensures that Soham remains adaptable and ahead of industry trends, delivering innovative solutions that drive success for its clients.
Recognized as a driving force behind Soham’s achievements, Mr Shah and Binoy’s leadership approach is fundamentally client-centric, guided by the principle that “the customer is always right.” This philosophy drives their commitment to ensuring customer satisfaction at all costs. They believe that understanding and addressing their clients’ needs is paramount, and this mindset permeates their entire organization.
Client-First Commitment
Mr Shah says that they prioritize hiring individuals who share this customer-centric vision when it comes to team building. “Our selection process emphasizes empathy, active listening, and a commitment to excellence. We seek team members who are technically proficient and dedicated to providing exceptional service and support to our clients.”
“We foster a culture of continuous improvement and open communication within the team,” says Binoy. Encouraging feedback, collaboration, and innovation ensures they remain adaptable and responsive to market changes and client needs. By valuing each team member’s input and promoting a collaborative environment, they drive collective success and maintain high service standards.
The Core Equilibrium
The essence of ERP solutions lies in seamless operations and enhancing the end-user experience. Striking the balance between operational efficiency and customer satisfaction is at the core of their philosophy at Soham ERP Solutions, says Mr Shah. “We believe that both aspects are interdependent and essential for our success.” Here’s how they manage this balance:
Operational efficiency: “At Soham, we treat every employee as a family member.” This inclusive culture motivates the team to work with a sense of ownership and dedication as if they were working for their own company. Binoy informs that they invest heavily in supporting, guiding, and training their employees to ensure they perform at their best. Continuous professional development and a collaborative work environment are key aspects of their strategy. This approach enhances efficiency and fosters a committed and innovative workforce. This makes the company “Great Place to Work” certified.
Customer Satisfaction: Mr Shah says, “The customer is indeed our God. We are deeply committed to providing 100% satisfaction to our clients.” The marketing and customer support teams work closely together to ensure that they increase sales and cultivate lasting relationships with their customers. They focus on understanding each client’s unique needs and delivering tailored solutions that exceed their expectations. Regular feedback loops and proactive support help them stay attuned to customer needs and address any issues promptly.
They create a harmonious balance that drives Soham’s success by prioritising their team’s well-being and clients’ satisfaction. Binoy adds, “This dual focus ensures that we maintain high operational standards while continually delighting our customers with exceptional service and support.”
Advanced Tech-Integration
Also, Soham ERP Solutions actively and continuously learns to stay abreast of the latest technological advancements and emerging trends. They participate in industry forums, read extensively, and gather information about new requirements and changes in technology. This proactive approach enables them to develop and enhance their software solutions to meet their clients’ evolving needs. Soham has been awarded as “Excellence in Pharma IT Innovation” by Indian Drug Manufacturers Association.
Binoy informs, “One of our key innovations, inspired by our commitment to staying updated with the latest technology, is the development of PC 360. This software integrates seamlessly with our PharmaCloud platform, revolutionizing how pharmaceutical manufacturing operates by eliminating the need for paper.”
He adds that by transitioning to a completely paperless system, PC 360 not only helps its clients reduce paper-related costs but also significantly improves operational efficiency and speeds up processes within the organization.
Sensible Sustainability
Leveraging cloud technology, PC 360 offers enhanced data accessibility, real-time collaboration, and robust security features. This ensures that clients can manage their operations more effectively and quickly make informed decisions. “The move towards a paperless environment aligns with our sustainability goals, further reinforcing our commitment to environmental responsibility.”
Regarding environmental responsibility, Mr Shah says they recognize the significant impact that the pharmaceutical industry’s paper consumption can have on the environment. It’s estimated that an average pharma company uses approximately 300 trees annually for its paper requirements. “In response, we developed our flagship software, PC 360, to make pharmaceutical manufacturing paperless. This innovative solution allows factories to operate without paper, thus helping to save hundreds of trees each year.”
By continually updating their technology and integrating cutting-edge solutions like PC 360, Mr Shah and Binoy say they ensure that their clients benefit from the latest industry advancements. “This dedication to innovation helps us maintain our competitive edge and deliver exceptional value, positioning us as leaders in the Pharma ERP sector.”
Outpacing Obstacles
As a leader in India’s ERP sector, Mr Shah says their team has encountered numerous challenges in the industry. However, their resilience and dedication have enabled them to overcome each one. One notable instance was when the government introduced new taxation policies from Sales Tax to VAT and VAT to GST and removal of Excise. These changes brought about significant updates and alterations in norms, impacting their clients’ accounting processes. Binoy recalls, “As their ERP partner, we worked closely with them to adapt our software to comply with the new government regulations.” Through collaborative efforts and innovative solutions, team Soham successfully navigated this challenge, ensuring their clients remained compliant and operational amidst the regulatory changes.
Fostering Futuristic ERP Solutions
Finally, Mr Shah shares, “Our vision for the future is ambitious and forward-thinking.” As the industry’s oldest and most experienced partner, they continually strive to innovate and develop groundbreaking solutions for their clients. One such innovation is their latest software, PC 360. It represents a significant leap forward in the ERP solutions landscape by offering a paperless solution for the entire pharmaceutical manufacturing process. Every aspect of operations will be digitised, from the entry of personnel and goods to their exit, eliminating the need for paper documentation.
Binoy adds, “This pioneering development aligns with our commitment to sustainability and addresses a critical need in the industry.” By reducing paper consumption, PC 360 saves costs and enhances operational efficiency and data management.
Mr Shah concludes, “As we look ahead, at Soham, we are dedicated to furthering our impact on India’s ERP solutions landscape by continuing to push the boundaries of innovation and delivering value-driven solutions that meet the evolving needs of our clients.”
