According to Nasscom, the IT-BPM sector will employ 4.5 million people by March 2021.

The nature of conventional technology professions and responsibilities will alter as technology evolves and automation increases, leading to the emergence of fresh employment, according to the National Association of Software and Services Companies on Thursday.

“The sector continues to be a net hirer of qualified personnel, adding 138,000 workers in FY2021, and the top 5 Indian IT businesses expect to add over 96,000 employees in FY22.” “The industry is upskilling over 250,000 employees in digital skills and has hired over 40,000 fresh digitally trained talent, indicating its commitment and investment in rapid enhancement of workforce capabilities,” Nasscom said in response to reports that automation would result in job losses in the IT sector.

The business process management industry in India, which has been identified as ripe for automation, employs more than 1.4 million people (excluding domestic and in-house), less than the 9 million suggested by the research. According to Nasscom, the IT-BPM sector will employ 4.5 million people by March 2021.

It went on to say that customer engagement services accounted for around 33% of all jobs in the BPM sector (e.g., call centre work including mail, chat etc). The majority of client work from India is now done in an omni-channel approach, including higher end skills with technology and automation already built in.

Automation and robotic process automation have matured in the previous three years, resulting in net employment growth in the BPM industry. According to a NASSCOM-McKinsey Report, the addressable market for BPM is $180-220 billion, allowing substantial space for development and employment creation.

“The BPO sector in India is continuously innovating on rethinking processes for global clients – developing products, leveraging analytics, and customer experience, and the announcement by all firms highlights the growth in a pandemic year and opportunities ahead.” With one of the best transaction pipelines and a positive economic outlook, the sector is on track to reach its revenue target of $300-350 billion by 2025. “The industry will continue to be a net job creator and is devoted to people-centric innovation, unwavering talent focus, and delivering a better transformational customer experience,” Nasscom stated.