In today’s digital age businesses are increasingly relying on technology to drive growth and innovation. As a result, IT services and IT consulting have become essential for businesses to stay competitive. With the rapid pace of technological change, businesses need to stay up-to-date with the latest trends and technologies to remain relevant. IT services help businesses manage their information technology systems, ensuring that they are secure, reliable, and efficient. IT consulting provides expert advice and guidance on technology-related issues, helping businesses make informed decisions about their technology investments.

With a focus on providing innovative technological solutions to businesses, AAPNA Infotheek has earned a reputation as a trusted partner in driving digital transformation. Leading the charge in this endeavor, Abhijit Roy is a visionary professional with a wealth of experience and expertise in the IT industry.

With a proven track record of success and a deep understanding of the intricacies of software development and quality assurance, the CEO of AAPNA Infotheek is at the forefront of driving innovation and delivering exceptional results. Having worked with diverse clients and industries, Abhijit possesses the unique ability to identify key pain points, craft tailored solutions, and drive tangible business outcomes. innovative thoughts and ideas in making AAPNA a Great Place to Work organization. He has been an inspiration for the AAPNA Commandos and is looked upon as an ideal mentor by all.

We, at CIOLook interviewed Abhijit on fostering a culture of innovation and staying ahead of industry trends.

Let’s delve into the insights of the interview!

Please brief our audience about your company, its USPs, and how you are currently positioned as one of the most innovative companies in the web designing niche.

AAPNA Infotheek was established in 2007 with a small team of reliable and highly qualified experts, with only a couple of clients to work for and with a motto of being a “Great Place to Work”. But nothing comes to anyone so easily; AAPNA, too, faced many ups and downs in the beginning. However, this did not change my focus and belief in my team, which kept increasing year on year. We are now a passionate team of 170+ software commandos serving prestigious clients predominantly in the US, Australia, India and UAE.

Briefing about AAPNA’s USPs, it is an IT Commando Unit, which delivers customer service excellence through extreme passion, optimizing technology costs using zero wastage methodology and their awesome organizational culture informing.

“Our key USPs are:

• Extreme Passion: Each one of us is extremely passionate about service, quality and technology.
• Commando Approach: Focused, goal-oriented, adept and honorable are qualities our clients most associate us with.
• Partnership Model: We value relationships and believe in building strong lasting, mutually beneficial business partnerships.
• Great Culture: We have created an environment in which AAPNAites don’t work because they have to, but because they love to.
• Our ultimate motto: “To never lose a relationship–be it a client or team member”, which stands us apart from any company of our kind!”

We have an experienced Leadership Team which is constantly thinking and working towards the growth of AAPNA and how to take it to the next level. They are personally involved in every project we undertake–we believe in the mantra–starting right, is half-the job done!

AAPNA has a highly qualified and skilled technical team, which has proven expertise in building robust websites for its various clients across the globe. Our team has time and again proven its capabilities and has ensured that our clients get a top-quality, SEO-compliant website in the shortest possible time, receiving appreciation and accolades for their hard work, dedication, and on-time deliveries.

Some of our key projects are UN India & UN Fiji, TNC India, World Bank, Maps of India, Maps of World, IGEN-PSWP, and many more.

Tell us more about your company’s offerings and what aspects make it stand out in the cutthroat competition.

In the last few years, while we have gained expertise in .NET technologies, our services now include Hyper Automation with RPA, BPM and Process Mapping along with various transformational digital technologies, targeted towards automation.

The clients and their requirements are always treated as a priority. We ensure that the client’s requirement is immediately attended to by our technical experts. We schedule calls and meetings with our clients to know their expectations from AAPNA and share our best solution with them, by not only doing what they want us to do but we also propose what is best for their project.

Please brief us about the Featured Person(s) journey in the niche and how they have made the company excel in the niche.

Being the exemplary Founder and Director and successfully leading AAPNAites’ Team of IT Commandos to provide and deliver personalized and perfectly pragmatic IT solutions to the global clientele. A Computer Science Engineer from the University of Mysore, India (1989), my professional journey prior to AAPNA was full of learning and understanding of IT businesses. In the initial years of my career, I got an opportunity to work with various small and large organizations in India and the US.

In 2022, I was bestowed with “ET Inspiring Leaders–North 2022” in the field of Fintech Software Development.

I was recognized for my great leadership, innovative thoughts, and ideas in making AAPNA a “Great Place to Work” organization.

I was also recognized as the “The Most Influential Business Leader” in September 2022 by Insight Success for my views, vision, and future ideas for building AAPNA as the Great Company.

Sharing my professional qualities and values greatly dmired by clients, I am a manager by example, leaving no stone unturned to make my team comfortable while at work, and have always believed in an ‘Open Door Policy.’

“AAPNAites at any level can meet me any time to discuss and share their thoughts and opinions.”

2020 – 2021 were undoubtedly unfortunate years for everyone in the world. However, AAPNA utilized these years to grow and show to the world that they are unstoppable. One of the toughest decisions taken by the management was to go completely virtual and operate in work-from-home mode permanently. This resulted in attracting talent which was earlier not available.

To make it successful, HR at AAPNA came up with various Employee Engagement (EE) initiatives and Special Benefits for its Commandos, like Leaders retreats, online festive celebrations, various kinds of games and competitions, health-related initiatives, coffee sessions with team members and CEO, to name a few.

Being an experienced leader, share your opinion on how the adoption of modern technologies like AI and ML is impacting the web designing industry you are catering to and how is your company adapting to this change.

AI and ML are completely revolutionizing the impact of IT. Almost all products and platforms today are incorporating these cutting-edge paradigms to enhance their offerings. This trend is not just limited to consumer products or B2C platforms; it’s also permeating the enterprise sector as well.

Enterprises are now looking for ways to incorporate these technologies into their business processes, which provides a great opportunity for startups and entrepreneurs. RPA, driven by AI and ML, is one of the key focus areas for us and we are committed to developing strong competence in the same.

Considering the current industry scenario, what kind of challenges do you face and how do you drive your company’s operations eventually to overcome these challenges?

We have an experienced Leadership Team which is constantly thinking and working towards the growth of AAPNA and how to take it to the next level. They are personally involved in every project we undertake believing in the mantra and starting right, is half-the job done!

What would be your advice to budding entrepreneurs who aspire to venture into the web designing sector?

Your belief in yourself and the team you are working with are the key factors one must have to succeed in the industry. One must be a good learner with a positive outlook and great values.

A great organizational culture must foster respect for everyone and a true sense of inclusion, where every member of the team feels like an owner of the organization. Then and only then will every member contribute with full heart and soul to continue building the culture, which is a “MUST HAVE” for building a GREAT organization.

How do you envision scaling your company’s operations and offerings in 2023 and beyond?

At AAPNA, we are steadily growing at a healthy pace and do not intend to grow at a breakneck speed. We believe we are in the INFINITE game of building a GREAT COMPANY, and therefore, at every step, we reconcile and ensure we have robust, strong footings and don’t fall down. As a result, we move slowly, and as a result, our organization is extremely stable.

In 2023, our key focus is to expand our target market geographically, where we could cater to a wider audience, including small and medium-sized businesses, startups, financial organizations, healthcare providers and government organizations. We are also investing in technologies like AI, Hyper Automation and RPA to offer more innovative solutions to our clients.

We, AAPNA Commandos always focus on customer satisfaction. Like before, our main aim is to retain our existing prestigious clients and bring in more new business, for which we will continue to focus on delivering exceptional customer service and working towards customer satisfaction.

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