Quatrro Business Support Services: Outsourcing Tech-enabled Solutions.

CM Sharma | Chairman & CEO | Quatrro Business Support Services

In the current Covid-19 pandemic, when nothing is I normal and organizations are facing extreme uncertainties that they have never seen in the past several decades, there have been some companies, up and running and continue to provide all services to its clients since day 1 of this pandemic and have not missed a beat. One such company is Quatrro Business Support Services under the leadership of CM Sharma, the Chairman and CEO of the company. Let’s read what he has to say about the dynamics of his company amidst this ongoing pandemic:

CIO Team: Please brief our audience about your company, its values, vision, and mission.

CM: Quatrro Business Support Services is a tech-enabled outsourcing firm that is changing the way companies think about technology strategy and finance and accounting. They provide world-class teams combined with highly personal service, and a portal that lets you see and manage everything online.

“With our ‘value driven’ strategy, Quatrro is recognized as one of the leading suppliers of cloud-based business services to large enterprises and the middle market”

The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more. With smarter systems and over 850 specialists in fields ranging from finance to IT support, Quatrro helps you see further, scale smarter and stand stronger. And that is why we consistently achieve over 90% customer, and employee, satisfaction ratings.

By the Numbers

  • 25 years in business
  • Spun out of RSM in 2008
  • 850+ Experienced Accountants and IT Professionals
  • 5 Global Delivery Centers
  • 30% Employee Base with 10+Years with the Company
  • 95% of Employees Rate Quatrro as a Great Place to Work

Finance and Accounting Services:

  • 3,250+ Financials Delivered Each Month
  • 8 million+ Bank Transactions Reconciled Each Month
  • 5 million+ A/P Invoices Processed Each Year

Tech Support Services:

  • Microsoft Gold certified partner
  • 15,000+ global customers
  • 100,000 Devices managed
  • 200+ Products OEM supported
  • 6 million Microsoft Cloud subscriptions supported globally
  • Over 100,000 tech issues resolved annually
  • Tech Operations delivered with ITIL & PMI based best practices

Vision Statement

To be a leading provider of tech enabled back office services.

Mission Statement

To become a global center of excellence for our clients and provide them “More to Go On” to run and grow their business.

Company Values

These are our company values, which we have adopted and live by to give our clients and employees More to Go On:

  • Act with Transparency and Integrity – Always
  • Embrace Change
  • Think Big
  • Own the Resolution
  • Value and Respect Differences

CIO Team: List the prominent services that your company offers that make you stand out from the competition?

CM: Our clients seek higher operational effectiveness, greater flexibility, and lower operating costs. Our services include:

Finance & Accounting Solutions (F&A)

  • Record to Report Ÿ Procure to Pay
  • Order to Cash Ÿ Managed Payroll
  • CFO consulting and advisory

Tech Support Services

  • Professional Services – Cloud, Infrastructure, Collaborations, BDR and Security
  • Managed Services – managed cloud services, desktop management, server management, network management and application management
  • Mobility Services – Device management, user access and identity management, enterprise mobility
  • Business Enablement Services – Pre-sales support, centralized helpdesk, IT infrastructure support, sales training and knowledge base, billing/revenue management services

CIO Team: Taking into consideration, the current pandemic, and its impact on global economies, how are you driving your organization to enhance operations and ensuring safety of your employees at the same time?

CM: Across the organization, our employees are working remotely from their homes and have risen to the challenges that were put in front of us and we have continued to operate in a successful manner. We have worked as a cohesive team and continue to provide world-class customer service to our clients. Our quality, internal control and the robustness of our processes have been validated and certified by external certifications, such as ISO27001, SSAE18/Soc1 Type 2, and HIPAA (Health Insurance Portability and Accountability Act of the United States of America). We are also certified as a Microsoft Gold partner for our technical support business. It is worth mentioning that the current pandemic has helped our business by accelerating its growth.

As 100% of our employees are working from home seamlessly for over 9 months now, we find them more efficient and productive. Since there is no need to travel to and from the office every day, they have more time at their disposal to spend with their family which is making them happier. We are seriously considering letting most of our employees continue to work from home even when the current pandemic is over.

CIO Team: What would be your advice to the emerging entrepreneurs aspiring to enter the consulting services sector?

CM: Gain speed, efficiency and intelligence with innovative tools and outperform with the tech advantage. Today technology is embedded into every aspect of our lives. However, in the face of so much change, the right choice can be overwhelming to many businesses. Offer clients easy, adaptable, and agile technology tools to give them more to go on to maximize the one vital need in every business – more time for them to focus on more strategic work.

Have solid processes supported by the right technology in place – this is imperative to expedite goals, workflows, and efficiencies. We understand that and have been working continuously to find new ways to bring our customers added value in this digital world.

CIO Team: Where do you envision your organization to be in the long run and what are your future goals?

CM: Our vision is to grow this company many folds in a short period of time. We will also be actively pursuing an inorganic growth strategy for embarking on our growth journey. Earlier this year, we successfully completed an acquisition of a Chicago, IL based financial services company for our non-profit vertical and are always looking for more acquisition opportunities to achieve our objective of making Quatrro a leading provider of tech-enabled back office services.

In our endeavor to continuously add value to our clients, we keep investing in upgrading our technology and tools. We have our own proprietary tool, QPort and cutting-edge Business Intelligence (BI) tool that provide our clients with greater insights and information to pair with our world-class service.

This tool enables our clients to have as much, or as little, control and involvement as they choose to have in the processes, they have outsourced to us. Our QPort is a CRM and automated accounts payable (AP) workflow tool that not only automates the AP approval process but also provides financial statement drill-down functionality to transaction level detail, including image of invoices.

Our BI tool provides complete real-time, actionable insight into the financial performance of the business through CFO dashboard, analytics, charts, and graphs at the click of a button. We are making our technology mobile friendly and platform agnostic so that it can work with any ERP and accounting platform, be it Microsoft Dynamics, Great Plains, SAP, NetSuite, or Sage.

As we have been working with more private equity firms over the last year by providing outsourced accounting service for their portfolio companies, we have heard repeatedly about a pain point for these groups where they are spending an extraordinary amount of time on building financial models in Excel – and even those still are not completely meeting all of their needs. So, we have created a very comprehensive, dynamic financial modeling tool that these firms can use for evaluating potential investments/acquisitions.

They can run various sensitivities and do scenario planning through our proprietary financial modeling tool. We are also building out our capabilities to prepare financial statements for public companies including preparing 10-Q and 10-K. On the Technical Support side of our business, we have invested heavily in upgrading our IT infrastructure and purchasing the latest technology tools, such as Zendesk omni channel ticketing platform and Cisco UCCX omni channel platform to strength our capabilities in technical support help desk.

We are also coming out with a new multi-talented cloudbased platform that provides a single pane of glass dashboard access to teams/individuals sitting at different levels and locations within an organization to monitor and manage multiple cloud services such as networking, security, security cameras, collaboration tools, EMR systems, etc. from a single dashboard. It also provides single sign-on access for the users to connect with multiple cloud services dashboards using the same access credentials.

About the Leader

CM Sharma is visionary CEO, also a Chartered Accountant and BPO veteran with over 30 years of extensive experience in scaling up businesses around the world. Prior to being Quatrro’s path leader, CM was running a boutique financial and business advisory firms and advising private equity firms on the business improvement and growth of their portfolio companies around the globe. Previously, CM was the Global CFO of Aegis for 11 plus years responsible for strategy, mergers and acquisitions, finance and account, tax, legal, secretarial, and compliances.

CM spearheaded the company’s spectacular growth story interwoven with organic and inorganic wins. From less than $70 million revenues in 2005, Aegis became a successful US$ 1 billion company with about 55,000 people across 13 countries in about six years. CM was also instrumental in completing more than 15 successful acquisitions in a short span of 5 years. With solid experience in scaling up businesses, turning around companies, increasing margins and re-engineering costs, he has been the recipient of several prestigious awards. Some of them include – CFO of the Year for excellence in Merger and Acquisition by IMA India, CFO of the Year and CA Global Business Achiever by The Institute of Chartered Accountants of India. As a strong leader and thoughtful mentor, he believes in self-motivation and articulate perspectives.