Honoured as one of The Most Recommended AWS Partners to Follow in 2024, Syntrio Technologies Pvt Ltd (India), Syntrio Technologies LLC (US)’s Chief Executive Officer Abhigyan Singh, spoke in an exclusive interview with CIOLook India.

The highlights of that candid discussion are given ahead.

Sir, as a trailblazer in the AWS solutions industry, could you take us back to the beginning of your journey? What motivated you to step into this dynamic field?

We incepted in 2005 by diving into the world of server management. We quickly gained recognition for our reliable solutions, starting with email and media servers. Those early days set the stage for our sustainable growth as we built a team of experts who were always eager to learn and embrace new technologies to improve our services.

As cloud computing became a game-changer, we saw its potential for transforming the industry. We made a strategic shift towards providing top-notch cloud services. Although it wasn’t easy, our team, including our AWS-certified engineers, played a crucial role in integrating these new technologies.

Our services expanded globally as we continued refining our offerings. With a diverse clientele worldwide, our managed cloud services became synonymous with reliability and innovation. Our engineers’ AWS certification added another layer of trust, showing our dedication to staying ahead in the rapidly evolving world of cloud technology.

Syntrio has emerged as one of India’s best professional AWS companies. Could you share the guiding philosophy that has propelled your organization’s success?

Syntrio’s success is grounded in a guiding philosophy encompassing four core pillars: Innovation, Expertise, Client-Centricity, and Cost-effectiveness.

Innovation: At Syntrio, the power of innovation to drive progress. We are committed to exploring emerging technologies and incorporating them into our solutions. Through a culture of creativity, our clients benefit from state-of-the-art AWS services and solutions that set new industry standards.

Expertise: Central to our success is the depth of expertise within our team, particularly our AWS-certified professionals. Recognizing the dynamic nature of cloud technology, we invest in continuous training and certification to stay abreast of the latest developments.

Client-Centricity: Syntrio prioritizes our clients’ needs. Our client-centric approach involves effective communication, transparency, and collaboration throughout the project lifecycle to meet and exceed our clients’ expectations.

Cost-Effectiveness: Syntrio recognizes the significance of budget considerations and is committed to providing cost-effective AWS solutions. We understand that delivering value involves optimizing costs without compromising quality. Our clients receive maximum return on investment through strategic planning and resource utilisation.

The AWS solutions landscape is continually evolving. How do you ensure Syntrio remains adaptable and ahead of industry trends, providing innovative solutions to your clients?

Remaining adaptable and staying ahead of industry trends is not just strategic for us; it is a foundational principle.

Proactive Research and Development: Syntrio’s commitment to innovation extends beyond mere trend-following. We proactively engage in research and development initiatives, exploring novel ways to leverage AWS services, such as AWS Lambda and Amazon Aurora, for the benefit of our clients.

Agile Project Management: Adaptability is a core component of Syntrio’s project management approach. Embracing Agile methodologies, we respond quickly to changes in client requirements and the evolving AWS landscape. Our Agile framework fosters collaboration, transparency, and a continuous feedback loop, enabling us to make iterative improvements throughout development.

Strategic Partnerships with AWS: We recognize the importance of forging strong partnerships with AWS. As an Advanced Consulting Partner, we have direct access to AWS resources, including early insights into upcoming services, features, and best practices. This partnership enhances our ability to align our solutions with AWS roadmaps, ensuring our clients benefit from the latest and most advanced offerings.

Client-Centric Innovation: Innovation is not just about technology but also about understanding our clients’ unique needs. We prioritize client engagement, conducting thorough assessments to identify challenges and opportunities. By actively involving clients in the ideation and feedback processes, we ensure that our solutions, incorporating technologies like Amazon EC2, are innovative and precisely tailored to meet their specific requirements.

Continuous Skills Enhancement: We prioritize continuous skills enhancement for our team. Regular training programs, certification updates, and skill-building initiatives ensure our professionals remain at the forefront of AWS technologies, including Amazon Aurora.

Your leadership style is often recognized as a driving force behind Syntrio’s achievements. Could you shed light on your approach to leadership and team building within the organization?

My leadership style revolves around being a supportive guide, fostering open communication, empowering individuals, promoting adaptability, investing in professional development, and championing an inclusive workplace culture. By focusing on these principles, I aim to lead a team that not only achieves our goals but also finds fulfilment and camaraderie in our shared work.

The essence of AWS solutions lies in seamless operations and enhancing the end-user experience. How does Syntrio strike a balance between operational efficiency and customer satisfaction?

Striking a delicate balance between operational efficiency and customer satisfaction is central to our approach at our company.

Streamlined Operations through Advanced Technology: Our commitment to operational efficiency hinges on strategically incorporating advanced technologies. AWS-certified professionals leverage cutting-edge tools such as Amazon CloudWatch for real-time monitoring, AWS CloudFormation for infrastructure as code, and AWS Systems Manager for automated operational tasks. This ensures not only the seamless orchestration of cloud resources but also proactive management through identifying and resolving potential bottlenecks.

Client-Centric Customization and Communication: Our commitment to customer satisfaction involves a deeply technical approach. Engaging in a comprehensive requirements analysis, we tailor our AWS solutions using services such as Amazon RDS for managed databases, AWS Lambda for serverless computing, and Amazon S3 for scalable object storage. This optimises performance and functionality and ensures a finely tuned alignment with specific client requirements.

In technical terms, communication revolves around utilizing AWS CloudTrail for comprehensive logging and monitoring of API calls. Regular updates and issue resolution are communicated through AWS Simple Notification Service (SNS), maintaining real-time information flow with our clients.

Continuous Improvement and Security Assurance: Our commitment to constant improvement involves a technical feedback loop, utilizing AWS CloudWatch Logs for centralized log management and Amazon CloudFront for content delivery. This loop, fueled by client feedback, drives continuous enhancement, facilitated by services such as AWS CodePipeline for continuous integration and AWS CodeDeploy for automated deployment.

Simultaneously, our approach to security is underpinned by technical measures. We utilize AWS Key Management Service (KMS) for encryption, AWS Config for tracking configuration changes, and AWS Identity and Access Management (IAM) for granular control over access permissions. Compliance with industry standards is assured through services such as AWS Artifact, which provides access to compliance reports.

Looking to the future, what is your vision for Syntrio? How do you aspire to continue making a significant impact on India’s AWS solutions landscape?

Our Milestones and Achievements:

AWS Certification: Our team’s dedication, including our AWS-certified engineers, has been a cornerstone of our success. This certification showcases our expertise and gives our clients confidence in our ability to deliver top-tier cloud services.

Innovative Solutions: Whether it’s implementing advanced security measures, optimizing cloud infrastructure, or introducing automation, we’ve consistently delivered innovative solutions to meet the evolving needs of businesses.

Client Success Stories: Our success is tied to our clients’ success stories. By aligning our services with their goals and challenges, we’ve built lasting partnerships that have fueled mutual growth.

Global Impact: We started as a local server management provider, but our reach now spans continents. Serving a diverse clientele has been a significant part of our journey.

As we stand beyond the first half of 2024, our journey thus far is the foundation for the exciting future. We’re committed to pushing the boundaries of innovation, staying ahead of industry trends, and providing unmatched managed cloud services to clients around the globe.