The prominent names in the e-commerce solution industry offer their clients with exceptional services such as consulting, design implementation, systems integration, hosting, training, and so on. They leave no stone unturned to fulfill all the requirements of the customers.
One such renowned company that is changing the game with its dedicated client-centric services is none other than Techila Global Services. Situated at Magarpatta, Pune, it is a boutique consulting and technology firm having offices in US and India. The company crafts custom cloud-based software and mobile digital solutions for enterprises. It is focused on creating remarkable value for its clients (and their customers) by leveraging cloud and mobile technology, digital media, the internet, and the talent of the employees.
In an interview with Insights Success, Techila Global Services shares about the various services it provides, the challenges it has faced, and its plans. Following are the highlights of the interview:
- Enlighten us with the journey of your company so far.
Techila Global Services was started in 2012 with the primary objective of providing extensive services to clients in the realm of digital marketing and IT. What started as a small start-up with limited scope has now opened an umbrella of varied services that help individuals and enterprises making the most of the digital space.
The journey of Techila Global Services has been comprised of dedicated hard work, the willingness to provide the best services to the clients, and several sleepless nights! At the end of the day, all the toil and trouble were worth it.
- Give a summary of the key personality(s) life before and after their entry into the e-commerce space.
Chitiz Agarwal, also known as the Salesforce Guru in India, is the founder and CEO of Techila Global Services, a noted Salesforce development company and Salesforce Partner based in Pune. He possesses an experience of 14+ years in working with the Salesforce domain and its technology. He entered the world of entrepreneurship a little more than 8 years ago with all the experience gathered after being associated with companies like Accenture, IBM, and more.
Throughout his career, Chitiz Agarwal has been involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement,engineering, architecture design, development, enhancements, testing, deployment, and maintenance of standalone software platforms. He also possesses expertise in multi-tier, web-based, and portals that belong to object-oriented enterprise applications.
His command over the Salesforce technology and CRM platform development is evident from certifications he holds as a DEV 401 Developer, ADM 201 Administrator, and Sales Cloud Architect. Mr. Agarwal possesses the ability to independently perform development, testing, implementation, documentation, and updating of applications across the board. Currently, he manages a team of more than 150 developers who cater to clients across the globe.
- Kindly talk about the exclusive e-commerce solutions offered by your company
Techila Global Services aims at helping online sellers set up and run their ventures successfully and getting the traction they desire. It also helps clients across the globe in implementing Salesforce within their organization and optimizing the CRM platform to achieve the desired results. Some of the key e-commerce solutions offered by the company include:
- E-commerce Launch Services – The company helps online sellers enter the e-commerce space and launch their services effectively on the most suitable platforms. These services are not limited to helping the sellers create their accounts. Public Media Solution also helps them secure their first orders and get on track as a successful e-commerce venture.
- Salesforce Implementation – Techila Global Services helps organizations in all major industries to implement Salesforce CRM according to their needs and preferences. The company understands the objectives to be achieved by the clients and develops a CRM platform to help them achieve the same.
- Salesforce Integration – These services involve integrating the functionality of Salesforce with suitable third-party platforms to offer ease of operation to the users. For example, if online sellers are willing to leverage the functionality of their portal, TGS helps them integrate Salesforce with platforms like Shopify to give them the desired traction.
- Salesforce Consultation – TGS guides its clients every step of the way in implementing Salesforce and choosing the right tools based on their specific requirements.
- AI Development – Techila Global Services helps organizations in making the most of the AI technology by implementing AI-driven solutions. These solutions allow the clients to serve an array of purposes, right from data management to fraud detection and prevention.
- Salesforce Training – Chitiz Agarwal provides free Salesforce training to IT aspirants via Techila Academy, an extension of Techila Global Services.
- How differently is your company competing in the market?
The team at Techila Global Services believes in providing holistic services to clients. We believe in personalizing all our services and understanding where the online sellers are coming from before commencing our services. Also, we focus a lot on gap analysis, and understanding the competitors help the clients create their niche in the market.
When we provide e-commerce solutions, they are not strictly restricted to managing online sales and setting up the clients’ accounts. We make sure that our clients’ brands have sufficient visibility on multiple digital platforms and an impeccable image in the public.
Moreover, our Salesforce implementation and consultation services are designed to encourage the use of latest technology and advanced CRM tools to leverage a number of business processes carried out by organizations across the board.
- What kind of challenges has the company and its team faced industry-wise?
The biggest challenge faced by the company and our team so far has been that of intense competition. The digital marketing and e-commerce space has always been occupied with players providing similar services to the same target audience.
This has often resulted in our team treading slowly and carefully while providing our services to the clients. The last thing we would want is to lose our valuable clients.
- How have technological advancements and innovation in the industry impacted/enhanced the business of the company?
E-commerce and digital marketing are essentially based on technological advancements and are bound to affect by every innovation in the field of technology. The increasing prominence of process automation through AI and CRM platforms has allowed us to provide personalized services to our clients.
Also, technological innovations have allowed us to leverage several practices in the realm of Salesforce implementation and consultation.
- What are your strategically driven plans to be implemented in order to scale the business in 2021?
2021 is going to be the year where the trend of working remotely would be relevant to almost every industry. In order to cater to our clients better, we have decided to work more on carrying out impersonal interactions. Also, the year is going to have more and more clients demand personalization of services provided to them.
Keeping this in mind, we plan on further tailoring our services based on the specific needs and preferences of our clients by profiling them thoroughly and being there for them at every stage. We believe that service can always prove to be successful if the client feels they are the only ones being catered to by the organizations.
- What advice would you like to give young entrepreneurs and budding professionals who are going to step into leadership positions at their respective workplaces?
One of the most important things to keep in mind for budding leaders is to avoid being awe-struck by the position. Always understand that a leader should lead by example and by working harder than their team members. There is no substitute for hard work, before and after you occupy leadership positions within an organization.
Moreover, it is important for a leader to stay in touch with their team members and always be approachable. The moment your team starts getting intimidated by you or start taking you for granted, you would find yourself fighting a lost battle.
- What does the future look like for the company in terms of growth and expansion?
Fortunately, we have expanded the umbrella of the services provided by Techila Global Services and are looking forward to providing a range of other services apart from e-commerce solutions and Salesforce implementation, including Salesforce training, Heroku development, AI development, machine learning, and many more. This will help us grow our venture and make Techila Global Services a one-stop solution for an array of problems faced by organizations across the world.
