Because of its vulnerability to increasing levels of online threats, enterprise cybersecurity remains disaster prone globally. In the age of digitalization, when every business must go online, companies’ cybersecurity becomes the top priority.

Comprehending this scenario, Adviacent Consulting Services has emerged as a top-notch cyber disaster recovery firm. Founded by Sumit Jain a Leader with 18+ years of extensive experience in Cybersecurity Solutions and Services across Corporate customers from different verticals, Adviacent is your guaranteed protector in the increasingly digital industrial world.

An accomplished sales individual with a sales hunter approach and advanced farming abilities, Sumit is well-networked and a seasoned Team Leader, known for consistently inspiring and leading team members to achieve and deliver targeted results.

He founded Adviacent in 2014, with a vision to simplify technology solutions and make them sustainable for corporates. With 200+ success stories under his belt, Sumit is taking Adviacent to the next level with the goal of 600+ Customers by 2024.

In an intriguing interview with CIOLOOK INDIA, Sumit spoke about his vision for Adviacent in detail, elaborating on its journey, USPs, and immersive services it is offering to its global clientele.

Sir, please describe Adviacent in detail.

Adviacent is a ‘Next Generation Cybersecurity Heroes’ that provides a comprehensive suite of Cybersecurity services with comprehensive IT Security Solutions, Messaging and Collaboration solutions, Cloud Solutions, IT Infrastructure, and Training solutions.

Since 2014, we have been a trusted partner to over 200 companies and have successfully deployed and serviced over 30+ IT solutions across industry verticals like Healthcare, Automotive, IT/ITES, Media and Entertainment, BFSI, Government and Institutions, and Real estate.

Adviacent has won Top 100 superpartners from SME Channels in the category of ‘IT Infrastructure,’ ‘Security Solution,’ and ‘Cloud Services’ from SME Channels Summit and Awards in 2018, 2020, and 2021 respectively. We were also Nominated by IFSEC for ‘Security Solutions’ in 2018.

Mission and Vision: To provide simplified sustainable solutions and services across all verticals. “To use our industry insights and domain experience to the client’s advantage and provide innovative, superior, and cost-effective solutions that bring overall growth to our customers.”

Our core team has 28 years of collective experience and is adept and handling large assignments with expertise. We focus on delivering quality, effective and affordable solutions.

We believe, Technology trust is a good thing, but control is Better. We create awareness of the right technology with Controls.

What are the USPs that make you stand out as a leading Disaster Recovery Management service and solutions company/provider?

Anticipating, preventing, detecting, and responding to threats requires focus and dedication. We work to identify, understand and defeat threats as they emerge.

We offer leading-edge technology solutions, expert professional and managed services, and proven methodologies to ensure your business risks are reduced, data is protected and business objectives are achieved.

The goal of our work is to support the work of IT Teams in planning the work of defending IT systems and making the company work in total peace. Together with our customers, we design security solutions to protect their data and guarantee maximum business results

Managed Security Services (MSS) is also considered the systematic approach to managing an organization’s security needs. The services may be conducted in-house or outsourced to a service provider that oversees other companies’ network and information system security. We help minimize risks, protect critical information and effectively reduce the cost and complexity of your security infrastructure. With an end-to-end suite of fully managed services, customers get a wide range of solutions that help improve their security posture. Our MSS team offers a wide variety of proactive mechanisms to address core security concerns, both within and outside the network.

What are the immersive benefits of the services/solutions that you provide to your clients?

Adviacent provides only value-driven managed and unmanaged hosting services that include cloud solutions, dedicated servers, and VPS hosting. We also deliver backup storage solutions, disaster recovery services, application hosting environments, etc.

We serve every business platform – small or large to help them optimize their performance level and work faster, smarter and better. In the era, where technology has become a primary need of business, we believe that we need to support the surging demands with effective solutions. Thus, we deal with delivering services that could help enterprises build, develop and upkeep their presence on the web world.

Our hosting services excel in terms of quality and functionality which makes people count Adviacent as a Trusted Technology Partner. What makes us so highly reliable and a leading cloud service provider in the market is the support from our cloud alliances that inspire us to perform confidently and exceptionally in the field.

Cloud service is made available to users on demand from servers hosted as opposed to being provided from a company’s own on-premises servers. From Public Cloud Offerings to Private Cloud, we offer a wide range of selection of cloud hosting setups at our state-of-the-art data centre tie-ups to support from basic to Mission-critical applications to achieve 100% Server and Network Uptime. We also provide scalable backup and storage services on the cloud.

What would be your advice to the aspirants who are willing to venture into the field of the disaster recovery management niche?

Embrace a refreshing way for your customers to connect with you through IT helpdesk software. Our Helpdesk software is an ITIL-aligned, PinkVERIFY-certified internal ticketing system that is simple, intuitive, and powerful.

Break legacy silos with seamless integration and reduce manual intervention with helpdesk automation. Don’t keep your customers waiting with customer support software. With the IT Helpdesk software, you can define SLAs and violation actions resulting in faster ticket resolution and happy customers. Build a robust knowledge base and let your customers help themselves.

How do you envision scaling Adviacent’s operations and offerings in the future?

Faster Resolution: With multi-level approval workflow and collaboration, service technicians can resolve tickets within the stipulated time frame.

Self-Service: Requesters have access to a search box on the support portal to find a solution to their issues from the knowledge base.

Reduce Dependency: Rely less on manual time-consuming work and more on convenient automation using workflows, auto-assignment, SLAs, and scenarios.

Improve Productivity: A technician can easily understand the context of a ticket by viewing its audit trail, relations, and communication history.

Multi-Channel Support: Give your users the choice and convenience of being able to raise tickets via email, requester portal, phone, or conversation with a technician. Technicians also can raise tickets on behalf of other people.